Refund Policy - Navratna Crystal

Return & Replacement Policy

At Navratna Crystal, we take pride in offering handcrafted natural crystal stones and jewelry, making each piece truly unique. However, due to the nature of the products we implore you to kindly refer to the below mentioned policy before requesting a return/exchange and/or refund.

Return & Exchange Policy

While we want to ensure you are satisfied with your purchase we cannot guarantee that each request for return/refund and/or exchange will be accepted by us. We reserve the right to refuse and/or deny any such request if it is not aligned with the below mentioned conditions.

• Eligibility: Returns or exchanges are only accepted if your order is damaged during transit or if you received an incorrect product.

  • Note - The Customer acknowledges and agrees that, due to the nature of the products, the Company requires videographic proof to process any return or exchange request. This videographic evidence is mandatory for the Company to internally evaluate the condition of the product and make an informed decision regarding the return or exchange request. Failure to provide such proof, as requested, will render the Company unable to process the return or exchange request. The Customer agrees that the submission of the required video is a prerequisite for the consideration of any return or exchange, and without it, no further action will be taken by the Company.

• Timeframe: Requests for a refund or exchange must be made within seven (03) days of receiving your product. The item must be returned in its original condition with its original certification and packaging intact. Any tampering with the product and/or its certifications will be cause enough for us to deny your return request.

• Exclusions: Returns and exchanges will not be accepted after the 3-day period.

• We at Navratna Crystal take utmost pride in serving the best products, however should you have any doubts in regards to the quality of the product we implore you to kindly get the product verified for authenticity at a Government gemological institute (ISO certified or Internationally reputed). If any crystal stone is proven to be synthetic or artificial by such an institute , you are entitled to a 100% refund, return, or exchange; as you deem fit.

  • Note - Please note that courier charges, VAT, and duties are non-refundable on any product you wish to return and/or exchange. The Company will not arrange for any pick up in case of any return/exchange. All charges including shipping charges for such return/exchange shall be borne by you and cannot be claimed, adjusted or issued as a credit note from our end.

Categories Not Eligible for Return (Unless Damaged)

Please note that returns are not possible for the following categories unless the product is damaged:

1. Customised Jewelry

2. Crystal Beads Bracelets

3. Crystal Trees

4. Products received exactly as ordered

5. Gift Cards

Note- Please note that due to the intrinsic nature of the products we sell on the website and the likelihood of these products being exchanged with fake/low quality counter products, we cannot accept any return requests for such products. Please note personalized rings/jewellery/bracelets or any kind of wearable made with specific fitting size for a person cannot be returned. We request you to kindly check the website and or contact customer support to enquire about the returnability of the product.

Refund Process

If your return request is approved, then your refund will be processed and credited to your credit card or original/source method of payment, within 10-12 working days, subject to unforeseeable delays from bank processes and/or public holidays, if applicable.

Once your return is received and duly inspected by our team, we will send you an email to notify you acknowledging that we have received your returned item. We will also notify you of the approval or rejection of your refund based on our internal inspection.

Note – We kindly request that you acknowledge our inability to process refunds to any account other than the original source of payment. This policy is in place to comply with applicable legal requirements and to avoid any potential legal or penal consequences. Refunds will only be issued to the payment method and/or original account initially used for the transaction.

For orders placed using the Cash on Delivery ("COD") payment method, the Company reserves the right to request additional details including but not limited to PAN Card, etc for orders above Rupees Two Lakh, to process any refund. In compliance with applicable laws, the Company is only authorized to issue refunds to the original recipient of the order. To ensure compliance, the Customer agrees to provide the necessary bank details, including but not limited to a copy of a canceled cheque, passbook details, or any other information required for processing the refund.The Customer further acknowledges that the refund will only be processed if the details provided, including but not limited to the customer’s name and address at the time of the order placement, match the information on record. Failure to provide accurate and matching details may result in an inability to process the refund.

- For prepaid orders made via Credit Card, Debit Card, or Net Banking, the refunded amount will be credited back to the original account within 5-7 working days.

Notwithstanding anything contained herein, the Company will make reasonable efforts to process and issue refunds promptly. However, the Customer acknowledges and agrees that any delays in processing the refund due to circumstances beyond the Company's control, including but not limited to technical issues, third-party service delays, or other unforeseen events, shall not be the responsibility of the Company. The Company shall not be held liable for any such delays, and the Customer agrees to allow reasonable time for the completion of the refund process.

Exclusions for Returns or Exchanges

The Company shall not accept returns or exchanges for the following reasons:

1. Change of Mind: If the Customer simply dislikes the product or no longer wishes to retain it.

2. Minor Flaws or Packaging Issues: If there are minor imperfections or issues with the packaging that do not affect the functionality or quality of the product.

3. Slight Color or Size Variations: If there are slight differences in color or size from what was perceived during the purchase, such variations may occur due to factors such as lighting, screen resolution, or manufacturing tolerances.

The Customer is strongly encouraged to carefully review the size chart and product descriptions prior to making a purchase to ensure that the correct size and specifications are selected. The Company shall not be liable for any issues related to sizing or color discrepancies that are within normal and acceptable variations.

Cancellation Policy

The Company strives to provide the best experience for its customers. However, once an order is placed, cancellations are not permitted under any circumstances.

Late or missing refunds (if applicable)

If you have not yet received your refund, we kindly request that you first verify your bank account for the transaction. If the refund is not reflected, please contact your credit card company, as it may take additional time for the refund to be officially posted due to factors beyond the Company’s control.

After checking with your credit card company, we advise you to contact your bank to inquire about the status of the credit for the refund. Please note that the processing of refund payments by banks involves several steps and may take some time to be fully processed and posted to your account.

If, after completing the above steps, you still have not received your refund, please contact us directly at saahilnaaher@gmail.com for further assistance.

Sale items (if applicable)

All items marked as "Sale" or purchased at a discounted price are final sale. These items are not eligible for return, exchange, or refund under any circumstances. By completing the purchase of a sale item, you acknowledge and agree that the sale is final.

Exchanges (if applicable)

We will only replace items if they are defective or damaged upon receipt. If you wish to exchange a defective or damaged item for the same item, you must contact us via email at saahilnaaher@gmail.com within 3 days from the date of receipt. Exchanges are subject to availability, and all items must be returned in their original condition, including packaging and tags, if applicable. Please note that if approved for exchange you have to return the item to A-wing,third Floor,Sheetal Plaza,Kurla west, Mumbai, Maharashtra- 400070, India.

Note - The Customer acknowledges and agrees that, due to the nature of the products, the Company requires videographic proof to process any return or exchange request. This videographic evidence is mandatory for the Company to internally evaluate the condition of the product and make an informed decision regarding the return or exchange request. Failure to provide such proof, as requested, will render the Company unable to process the return or exchange request. The Customer agrees that the submission of the required video is a prerequisite for the consideration of any return or exchange, and without it, no further action will be taken by the Company.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver only as we only refund to the source account of payment.

Refund policies in International orders (Outside India)

In the event of an issue with the delivery of an international order, we will process a refund to the original payment method within 40 to 45 days. This refund policy applies exclusively to international orders. Please be advised that we are not responsible for any custom charges, duties, VAT, etc. that your country may be charging as these vary from case-to-case basis and are beyond our control. Please note that for international orders, if the shipment is either refused by the customer or cancelled after dispatch, the customer will be responsible for all customs duties, VAT, and other charges imposed by their country for the return of the items to us. Refunds will only be processed upon receipt of the returned items. Any balance due to the customer will be refunded in accordance with the applicable refund timeline, less any fees, customs duties, VAT, and other charges incurred for the return process.

Note - at the time of shipping the return item to Navratna Crystal, you are hereby responsible for filling correct information regarding the product, including purchase price of the product, and particulars of the product so being returned. Failure to comply with this might result in non-fulfillment of return due to discrepancies in order particulars. This correct information is required from you for the purpose of custom clearance. You agree to cooperate fully with the Company to ensure compliance with all relevant laws and customs regulations during the return process.

For any further queries, please contact us at saahilnaaher@gmail.com. We’re here to assist you.

Shipping Policy

At Navratna Crystal, your trust in us is paramount, and we’re committed to delivering your treasures with the utmost care and reliability. Here’s everything you need to know about our shipping process to ensure a smooth and secure experience:

Safe & Secure Delivery

• Packaging: Every order is carefully packaged to withstand the journey, ensuring that your ordered products including crystal stones, crystal bracelets, crystals rings, etc arrive in pristine condition.

• Insurance: We fully insure your order during transit, giving you peace of mind until it reaches your doorstep.

• Trusted Couriers : We partner with reliable courier services including but not limited to Shiprocket, Bluedart and Aftership to guarantee timely and safe delivery of your precious items.

Delivery Timelines

• Delivery typically takes 7 to 15 days from the date of dispatch. While we strive to ensure timely deliveries, actual shipping times may vary based on factors such as location, courier efficiency, customs clearance, and unforeseen circumstances. We appreciate your patience and will keep you informed with tracking updates throughout the shipping process.

• For orders placed from outside India, delivery is typically expected to take 10 to 20 days from the date of dispatch. In the event of any issues that prevent successful delivery, we will process a refund to the original payment method within 40 to 45 days from the date the issue is identified. This refund policy applies exclusively to international orders.

• We currently offer delivery to over 150 countries worldwide.

• Please note that these timeframes are estimates and may vary based on factors such as location, customs clearance, and other circumstances beyond our control.

Shipping Costs

• Transparent Pricing: Shipping charges are calculated based on the destination and weight of your order. Free shipping may be available on orders above a certain value, and we’ll communicate any such promotions on our website. You can also contact us at saahilnaaher@gmail.com to enquire about any such offers and we shall be happy to assist you.

Delivery Location

• Accurate Address: Please ensure that your delivery information is complete and accurate at checkout. For your security, we deliver to residential or business addresses only, and not to PO Boxes or public places like malls or hotels.

• Address Changes: If you need to update your delivery address, contact our customer support promptly.

• You acknowledge that the accuracy of the delivery address provided is essential for the successful fulfillment of the order. The Company shall not be held liable for any delays, discrepancies, or issues arising from inaccurate or incomplete delivery information provided by you. You assume full responsibility for ensuring that the delivery address is correct and up to date at the time of placing the order.

At Navratna Crystal, your trust in us is paramount, and we’re committed to delivering your treasures with the utmost care and reliability. Here’s everything you need to know about our shipping process to ensure a smooth and secure experience:

Shipping Timeline

• Dispatch Time: Orders are processed and dispatched within 4 business days of confirmation.
  For customized or personalized items, please allow extra time; we’ll keep you informed every step of the way.

• Delivery Duration: Standard delivery time is typically 7-15 days from the date of dispatch.
  International orders may take longer due to customs procedures. We appreciate your patience and understanding in these cases.

Note - Notwithstanding anything to the contrary in the above, the timelines mentioned may be subject to change due to factors beyond our control, including but not limited to shipping delays, customs processing, or unforeseen circumstances. We do not guarantee the specified timelines in such cases and will make reasonable efforts to fulfill orders as promptly as possible.

Order Tracking

• Real-Time Tracking: Once your order is on its way, you’ll receive a confirmation email with tracking details. Follow your package’s journey with ease through the provided link.

• Stay Updated: We’ll keep you informed throughout the shipping process with regular updates via email or SMS.

Delivery Timelines

• Delivery typically takes 7 to 15 days from the date of dispatch. While we strive to ensure timely deliveries, actual shipping times may vary based on factors such as location, courier efficiency, customs clearance, and unforeseen circumstances. We appreciate your patience and will keep you informed with tracking updates throughout the shipping process.

• For orders placed from outside India, delivery is typically expected to take 20 to 30 days from the date of dispatch. In the event of any issues that prevent successful delivery, we will process a refund to the original payment method within 30 to 40 days from the date the issue is identified. This refund policy applies exclusively to international orders.

• We currently offer delivery to over 150 countries worldwide.

• Please note that these timeframes are estimates and may vary based on factors such as location, customs clearance, and other circumstances beyond our control.

Shipping Costs

• Transparent Pricing: Shipping charges are calculated based on the destination and weight of your order. Free shipping may be available on orders above a certain value, and we’ll communicate any such promotions on our website. You can also contact us at saahilnaaher@gmail.com to enquire about any such offers and we shall be happy to assist you.

Delivery Location

• Accurate Address: Please ensure that your delivery information is complete and accurate at checkout. For your security, we deliver to residential or business addresses only, and not to PO Boxes or public places like malls or hotels.

• Address Changes: If you need to update your delivery address, contact our customer support promptly.

• You acknowledge that the accuracy of the delivery address provided is essential for the successful fulfillment of the order. The Company shall not be held liable for any delays, discrepancies, or issues arising from inaccurate or incomplete delivery information provided by you. You assume full responsibility for ensuring that the delivery address is correct and up to date at the time of placing the order.

What to Expect at Delivery

• ID Verification: For high-value orders, we may require a signature and ID verification upon delivery to ensure the package reaches you safely. If you’re unavailable, someone you trust can receive it on your behalf. Please ensure that the order is received by you or your affiliate in such cases, as the Company cannot be held responsible for any issue arising out of you or your affiliates negligence in duly receiving the order.

• Missed Delivery: Our courier partner will make up to three attempts to deliver your package. If delivery fails after these attempts, the package will be returned to us. For any queries related to attempted deliveries or to schedule another delivery, we request you to promptly contact the courier partner. In case of any issues regarding the same, please contact us at saahilnaaher@gmail.com

Handling Delays

Unforeseen Circumstances:

• While the Company makes every effort to meet the agreed-upon delivery timelines, you acknowledge and agree that delivery may be delayed due to circumstances beyond the Company's control, including, but not limited to, natural disasters, public holidays, acts of government, strikes, transportation disruptions, or other unforeseen events (collectively referred to as "Force Majeure Events").

• In the event of such delays, the Company shall notify you as soon as reasonably practicable and will provide updates on the revised delivery schedule. The Company shall not be held liable for any failure or delay in the performance of its delivery obligations arising from or caused by Force Majeure Events. The Customer agrees to allow reasonable additional time for delivery in such circumstances and acknowledges that delays due to Force Majeure Events shall not constitute a breach of this Agreement.

Non-Delivery & Returns

• Missed Delivery: If your package is not delivered within the expected timeframe, please contact our customer support at saahilnaaher@gmail.com within 30 days of purchase for assistance.

• Return Policy: In case of delivery discrepancies, such as damaged or missing items, kindly refuse the delivery and contact us immediately with supporting details. For more information on this please refer to our Return Policy available on our website.

Cancellation Policy

The Company strives to provide the best experience for its customers. However, once an order is placed, cancellations are not permitted under any circumstances.

Our Commitment to You

We aim to make your shopping experience as seamless and delightful as the gemstones we offer. If you have any questions or concerns, please don’t hesitate to reach out to our dedicated customer support team.

Happy shopping

The Navratna Crystal Team

Terms and Conditions

Welcome to Navratna crystal!

These terms and conditions outline the rules and regulations for the use of Navratna Crystal's Website, located at https://navratnacrystal.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Navratna crystal if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Navratna crystal, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Navratna Crystal and/or its licensors own the intellectual property rights for all material on Navratna crystal. All intellectual property rights are reserved. You may access this from Navratna crystal for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from Navratna crystal

• Sell, rent, or sub-license material from Navratna crystal

• Reproduce, duplicate or copy material from Navratna crystal

• Redistribute content from Navratna crystal

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Navratna Crystal does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Navratna Crystal, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Navratna Crystal shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Navratna Crystal reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Navratna Crystal a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Navratna Crystal; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Navratna Crystal. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Navratna Crystal's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Get in Touch

Questions about shipping or orders? We’re here to help you anytime.

Phone

+91 8850369749

Email

hello@navratnacrystal.com